UK Delivery Information

We aim to process and dispatch Howell Origin orders as quickly as possible. Delivery times may vary depending on order volume, courier availability, public holidays and the delivery destination.

Order processing

Orders are normally processed within 1–2 working days.

Working days are Monday to Friday, excluding UK bank holidays.

You will receive an order confirmation email after placing your order and a dispatch confirmation when your order leaves us. Tracking information will be included where it is available for the selected delivery service.

Estimated UK delivery time

Estimated delivery after dispatch is normally:

2–4 working days

This is an estimate rather than a guaranteed delivery date. During promotions, public holidays and other busy periods, processing or delivery may take longer.

We will contact you where we become aware of a significant delay affecting your order.

UK Delivery

Standard UK delivery costs £4.99.

Free UK delivery is available on orders over £50. The free-delivery discount will be applied automatically at checkout when your order qualifies.

Delivery times are estimates and may vary during busy periods, bank holidays or due to circumstances outside our control.

Once your order has been dispatched, you will receive a confirmation email with any available tracking information.

Please check that your delivery address is correct before completing your order.

Delivery locations and restrictions

Howell Origin currently delivers to eligible UK addresses.

Some liquid car-care products may be subject to courier or destination restrictions. Where we cannot fulfil an order to the address provided, we will contact you and arrange an appropriate resolution.

Checking your delivery

Please inspect your parcel as soon as reasonably possible after it arrives.

Contact us promptly when:

  • An item is damaged or leaking

  • Part of the order is missing

  • You receive the wrong product

  • The parcel appears to have been lost

  • Tracking shows delivery but the parcel has not arrived

Where possible, include:

  • Your order number

  • A description of the issue

  • Photographs of the outer packaging

  • Photographs of damaged, leaking or incorrect products

Please retain the products and packaging until we confirm whether they are needed for assessment or return. For information on cancellations and returns, see our Refund & Returns Policy.

Delayed or missing orders

Check the tracking information supplied with your dispatch email first.

Where tracking has not updated, the estimated delivery period has passed or the parcel appears to be missing, contact info@howellorigin.com with your order number.

Howell Origin will contact the relevant delivery provider and help resolve the issue. Your contract is with Howell Origin, and we remain responsible for the order until it has been delivered to you, except where you independently arranged a delivery provider that we did not offer.

Damaged, faulty or incorrect products

Where a product arrives damaged, faulty, leaking, incomplete or incorrect, contact info@howellorigin.com as soon as reasonably possible.

We will assess the issue and arrange an appropriate replacement, refund or other remedy.

Requesting prompt notification helps us investigate delivery damage, but it does not affect your statutory rights. Online customers also retain separate cancellation rights and faulty-goods remedies under UK consumer law.

Changing a delivery address

Contact us immediately if you need to correct your delivery address.

We cannot guarantee that an address can be changed after an order has been processed or dispatched. Customers are responsible for checking that the delivery information entered during checkout is accurate.

Contact us

For help with a delivery, email:

info@howellorigin.com

Please include your order number so we can locate the order quickly.